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Frequently Asked Questions

                         

Are you a spa and do you have all the typical facilites of a spa including the fluffy robe & slippers?

No, we're not a spa, so we have no shower, steam, or sauna...and no robes. Some people find the spa experience pampering and indulgent, but the clientele that likes us the most are those who have not found the quality of bodywork they seek at spas and don't care about all the accoutrements, but just want a really good massage in a simple, unpretentious setting.

                         

I have a gift certificate. How do I redeem it?

When you book your appointment online, you will see a box to give us special instructions. Simply enter your gift certificate number and bring the print out of your gift certificate to your appointment. If your total is more than the value of your gift certificate, you may pay with cash or a credit card.

                         

I would like to schedule an appointment for my spouse (or partner, friend, mother, etc.) at the same time. Is that possible?

AYES! As of November 2008, we have a waiting room, and 3 studios so that you can book up to 3 appointments in the same time slot.

                         

Do you do couples massage?

Since we see massage as a great way to take a time out and not have to be anything to anyone--including a spouse or partner, we only offer individual sessions. We do not offer couples massage, but there are many facilities in San Francisco who do.

                         

Do you talk during the massage?

If it's our first time working together, we may check in with you or ask some questions, but generally we don't initiate conversations during the massage. However, everyone is different. Some people like to talk, some people don't. It's our job to be sensitive to that, and not expect you to engage us. If you don't want to talk, you don't have to. If you want to you can.

                         

Do I have to completely undress?

No, you don't. Generally however, it's easier for us to do our work if you are completely disrobed. But first & foremost, we want you to be comfortable. So you can disrobe as far as you feel comfortable. If that means remaining fully clothed, we can work with that. Rest assured that we keep you impeccably draped except for the part that we are working on--you are never fully exposed.

                         

Do I need to tip you on top of your fee?

Our practioners appreciate gratuities, but we don't expect them! In fact, some of us may kindly say something like, "I appreaciate the thought, but the best way you can express your gratitude & trust is by booking me the next time you need a massage therapist and referring your friends & family to me."

                         

What is causing this problem I am having in my shoulder?

Honestly, We're not doctors and cannot diagnose what is causing your pain. However, using a combination of our experience and your own body wisdom, we can work together to correct holding patterns and old habits that may be causing some of the chronic pain. Our tendency would be to refer you to one of many doctors we do know, but we can try massage and see if helps. It may take a few sessions and some work on your part, however, to see lasting results.

                         

I sometimes feel like making noise during a massage. Do I have to be completely quiet?

No, you don't. In fact we like to use the following analogy: Do you notice how, when you're standing in line at the grocery store and someone's taking too long? And then you take a deep breath and let out a sigh or a groan? And you just feel better? Well, I like to think that it's because you're letting all that pent up energy go. So laugh if you feel ticklish. Sigh. Groan. It's good for you.

                         

Can you do the massage without draping?

No, sorry. We always use draping. If that's not what you want, then you may want to work with another practioner.